Ecommerce Customer Advocate

2 days ago


Province of Palawan, Mimaropa, Philippines beBeeCareer Full time ₱800,000 - ₱1,090,000
Customer Success Representative Job Summary

We're redefining how e-commerce brands interact with their customers. Our fast-growing online businesses deliver top-tier service and sales support that enhances every step of the buyer's journey.

This role supports customers throughout their shopping experience while contributing to sales goals and retention efforts.

  • Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Record and share feedback that can help improve customer experience and internal processes.
  • Collaborate with the internal team to align on trends, performance, and ways to level up the customer journey.

The ideal candidate has at least 1 year of experience in e-commerce, customer service, or sales support. They should possess excellent written and verbal communication skills, as well as experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms.

A supportive and collaborative team culture offers room for career growth. Performance-based raises and commission opportunities are also available.



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