Technical Support Expert

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Title: Senior Technical Support Advocate

A LITTLE BIT ABOUT THE ROLE

  • The role involves providing hands-on technical support, feature explanation and best practice guidance for a product.
  • The job environment is fast-paced and focused on delivering high-level client satisfaction.

WHAT IS EXPECTED OF YOU

Operate efficiently in the climate of the role.

Exhibit professionalism, maintain composure and understand our services.

Deliver results that meet the needs of customers, partners and colleagues.

WHY DO WE WANT YOU

Our team is looking for individuals who are passionate about helping grow and achieve their purpose.

Impact-driven professionals who can deliver 110% effort and share talents to champion core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

  • Provide technical support via phone, email and chat.
  • Respond to inquiries and alerts in a timely and professional manner.
  • Diagnose and resolve issues efficiently and accurately.
  • Escalate complex issues.
  • Keep up-to-date with technologies and adapt quickly to process changes.
  • Participate in training sessions to enhance skills and knowledge.
  • Knowledge-sharing sessions with the team and assist in training new members.
  • Gain understanding of clients' products and services.
  • Respond promptly to customer inquiries or questions.
  • Collaborate with and support team members when needed.
  • Take on additional tasks or responsibilities to meet team objectives.

WHAT MAKES A SUCCESSFUL CANDIDATE

We are looking for candidates who are curious and authentic, analytical and critical thinkers.

Candidates should have experience supporting customers via email and chat, general knowledge of web-based and mobile apps, SaaS Products - Software as a Service, ability to thrive in dynamic environments, metrics-driven and proven ability to handle a high volume of interactions.

Strong conflict resolution skills and even temperament in challenging situations.

Ability to properly understand and convey tone via written communications.

Impeccable judgment to make fact-based decisions, loads of empathy and proactive attitude.

Supporting the team by executing initiatives and collaborating on projects.

Acquiring valuable customer insights and sharing them with the rest of the team.

Passion for Customer Experience and ability to work remotely as part of a team.

Benefits
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development.

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