Multilingual Client Support Specialist
3 days ago
Our organization is dedicated to delivering tailored solutions for our clients. Our team strives for excellence and innovation in everything we do.
We are seeking Customer Service Representatives to support various aspects of client operations, including inbound customer service, help desk, and back-office tasks.
Key Responsibilities- Handle phone calls in a professional manner, addressing customer inquiries and resolving issues promptly
- Employ first-call resolution strategies to resolve customer issues efficiently
- Conduct research and coordinate with internal departments to resolve complex inquiries
- Document customer interactions and claims in CRM systems accurately
- Utilize internal knowledge bases and training to answer questions confidently
- Be at least 18 years old
- Holds a high school diploma or equivalent
- Demonstrate exceptional written and verbal communication skills
- Show basic proficiency in Microsoft Office Suite
- Familiarity with Windows operating systems is essential
We offer competitive compensation packages and benefits designed to support the growth and development of our employees.
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