Client Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Job Description:
  We are seeking a highly skilled Support Analyst to join our team. The ideal candidate will have experience in resolving customer support tickets, troubleshooting technical issues, and collaborating with clients to deliver the best outcomes.

  As a Support Analyst, you will be responsible for:
  • Resolving customer support tickets and ensuring timely updates.
  • Troubleshooting technical issues, including SQL, Linux, networking, and VPNs.
  • Collaborating with utility clients to deliver the best outcomes.
  • Providing after-hours/holiday support when required.

Requirements:
  To be successful as a Support Analyst, you will need:
  • 4+ years' experience in SQL, production environments, and client support.
  • Linux OS support and network administration knowledge.
  • Familiarity with relational databases (Oracle/PostgreSQL).
  • Strong communication and problem-solving skills.

Preferred Qualifications:
  While not required, the following qualifications would be advantageous:
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.

Benefits:
  As a member of our team, you can expect:
  • Full-time employment opportunity.
  • A comprehensive benefits package.
  • A casual work environment.
  • The opportunity to make a difference.

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