Multilingual Customer Service Professional

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerSupport Full time ₱1,800 - ₱3,000
Global Customer Support Specialist

This is a key role within our global support team where you will provide exceptional customer service to clients from French-speaking regions.

You will be required to communicate effectively in both French and English, responding to inquiries, resolving issues, and ensuring a positive experience for every customer interaction.

This position demands a high level of empathy, problem-solving skills, and attention to detail. You will troubleshoot complex issues, guide customers through solutions, and maintain accurate records of all interactions.

In addition to providing top-notch support, you will identify trends and share feedback to improve processes and contribute to a collaborative team environment.

Responsibilities:

  • Deliver timely, friendly, and accurate support in French and English via calls and chat
  • Troubleshoot customer issues and guide them through solutions step-by-step
  • Log all customer interactions accurately
  • Identify trends and share feedback to improve processes
  • Collaborate with your team to stay updated on priorities
  • Represent the brand with care, professionalism, and patience

Requirements:

  • Fluency in French and English (spoken and written)
  • At least 1 year of customer service experience (remote, e-commerce, or tech support preferred)
  • Experience with bilingual customer support is an advantage
  • Experience with tools like Zendesk, Gorgias, Shopify, or similar platforms is a plus
  • Calm under pressure and solution-oriented
  • Strong attention to detail and a genuine desire to help people
  • Comfortable working remotely and collaborating with a distributed team
Benefits:
  • Permanent remote work—work from anywhere
  • Competitive pay with annual reviews
  • Paid time off to recharge
  • Monthly health stipend
  • Performance bonuses based on KPIs
  • A team that values growth, accountability, and human connection

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