Expert Customer Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Customer Service Professional

We are seeking a highly motivated and customer-focused professional to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients.

  • This role involves handling inbound and outbound calls in a courteous and professional manner, resolving customer issues with first-call resolution strategies, and accurately documenting customer interactions and claims in CRM systems.
  • You will also research and coordinate with internal departments to resolve inquiries, utilize internal knowledge bases and training to answer questions confidently, and follow all required scripts, policies, and confidentiality protocols.
  • In addition, you will escalate complex issues to supervisors when needed, stay current on program updates through training and team meetings, and meet all attendance and schedule requirements.
Required Skills and Qualifications
  • Bachelor's degree in any field or equivalent work experience
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Basic proficiency in Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
Benefits

We offer a competitive compensation package that includes health insurance, dental coverage, and free meal during training. Additionally, we provide allowances for rice, clothing, laundry, and meals, as well as performance and loyalty bonuses.

Ongoing career growth and learning opportunities are available, along with employee shuttle services, company retreats, and off-site events. You will have the chance to sharpen your social skills while meeting great people and making new friends.

Compensation & Benefits that Fit Your Life

We take pride in tailoring our offerings to fit the needs of our diverse team across locations. While benefits may vary by geography, our core commitment remains the same: rewarding effort, providing growth opportunities, and creating a supportive environment.

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