Expert Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $72,000 - $96,000

Job Title:

We are seeking a Technical Support Specialist to join our team. This role provides world-class technical support to high-profile clients and plays a key role in ensuring the successful deployment and operation of cloud-based solutions.

Key Responsibilities:

  • Provide expert-level support for cloud-based platforms, primarily hosted on AWS/Azure
  • Manage and support large-scale deployments of services across enterprise environments
  • Collaborate with consulting teams to ensure seamless handovers from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services
  • Contribute to internal documentation and technical knowledge base
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines
  • Perform other support-related tasks as assigned by the Head of Support

Requirements:

  • Previous experience in technical or software support, ideally in a SaaS/cloud-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool

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