Technical Customer Support Specialist
1 week ago
DevRev's AgentOS is a modern CRM platform designed for software as a service companies. It combines three applications - support, product, and growth teams - into one platform, reducing the need for multiple business tools. Unlike traditional CRMs, DevRev takes a collaborative approach to AI and analytics, enabling companies to increase product velocity and reduce customer churn.
Our team is committed to building customer-centric companies. We leverage design, data engineering, and machine intelligence to empower engineers to engage with customers. If you're a motivated individual who values honesty and empathy, you'll fit in at our organization.
Key Responsibilities- Triage bugs and feature requests with the respective team, maintaining open communication with customers.
- Analyze trends, test, and train the DevRev bot regularly.
- Educate and Empower DevRev users on best practices.
- Be a technical expert and answer product questions to unlock full potential.
- Build and maintain relationships with customers through regular interactions.
- Collaborate with cross-functional teams like Sales, Customer Success, Product, Engineering, and Bots Engineering to drive company goals.
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