Customer Support Specialist

4 hours ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time $20,000 - $25,000
Job Description

We are seeking a customer-oriented support specialist to join our dynamic team. The successful candidate will be fluent in English and possess excellent communication skills.

This role involves addressing customer inquiries via phone, email, and live chat, focusing on technical troubleshooting, account integrations, activations/deactivations, and retirement plan support.

The ideal candidate will provide prompt and accurate support, ensuring a positive experience for customers. They will also assist with account activation, integration troubleshooting, and product-related inquiries.

Key responsibilities include:

  • Providing expert guidance on client retirement plan offerings
  • Troubleshooting technical issues and escalating complex cases as needed
  • Collaborating with internal teams to resolve issues efficiently

Required Skills and Qualifications

To succeed in this role, you must have:

  • A high school diploma or equivalent; a degree in Business, Finance, or IT is desirable
  • Fluency in English with strong verbal and written communication skills
  • Previous customer service experience, ideally within technical support or financial services
  • Familiarity with retirement plans or financial account management is an advantage
  • Proficiency in Zendesk and Aircall is preferred
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
  • High attention to detail and ability to work independently and as part of a remote team
  • Must pass a background check

Benefits

This role offers opportunities for growth and development in a dynamic and supportive team environment.

You will have the chance to work with a range of clients and develop your skills in technical troubleshooting and customer service.

This is an excellent opportunity for anyone looking to build their career in customer support and technical services.

Others

Please note that this job description is subject to change based on business needs.

We are an equal opportunities employer and welcome applications from all qualified candidates.

  • Customer Support Specialist

    9 hours ago

    San Fernando, Central Luzon, Philippines beBeeSpecialist Full time $45,000 - $60,000

    Customer Support Specialist Job Description:This customer-facing role requires delivering exceptional support via live chats and emails, fostering long-lasting relationships with customers, and staying up-to-date with cutting-edge technology trends.

  • Customer Support Specialist

    4 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱25,000 - ₱35,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and personable individual to join our team as a Customer Support Specialist. This is a full-time, permanent position designed for someone who is fluent in English, quick-thinking, clear and efficient in communication, and genuinely pleasant to talk to.This role involves handling general...

  • Helpful Customer Support Specialist

    4 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job OverviewWe're seeking a thoughtful and friendly customer support specialist to join our remote team.This role involves building trust with customers through real interactions, providing fast and accurate support using Gorgias and Shopify.

  • Remote Customer Support Specialist

    9 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱240,000 - ₱480,000

    Remote Customer Support Specialist OpportunityWe're seeking a skilled and empathetic Remote Customer Support Specialist to join our team. In this role, you'll provide top-notch support to customers via chat, email, or phone, ensuring their experience is exceptional.Responsibilities:Deliver prompt and professional support to customers across various...

  • Remote Customer Support Representative

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job OpportunityWe are seeking skilled Customer Service Specialists to support our inbound and outbound customer service initiatives.As a Customer Service Specialist, you will handle incoming inquiries, proactively engage with existing customers, and promote new products and services all while delivering exceptional service.Manage inbound and outbound calls...

  • Customer Support Representative

    3 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,200,000

    About UsWe are looking for a highly skilled and customer-focused Customer Support Specialist to join our team. As the first point of contact for our customers, you will provide exceptional support and ensure seamless experiences through multiple channels.This role is perfect for someone who is passionate about delivering outstanding customer service and...

  • Remote Customer Support Position

    10 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time $35,000 - $55,000

    Customer Support Specialist OpportunityAbout the RoleWe are seeking a skilled Customer Support Specialist to join our team. This role involves providing top-notch support to customers via various communication channels, ensuring their queries are addressed promptly and professionally.Key Responsibilities:Respond to customer inquiries in a timely and friendly...

  • Customer Support Expert

    10 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱55,000

    My role as a Technical Customer Support Specialist involves being the frontline of our commitment to excellence, providing solutions with enthusiasm and expertise to customers through various channels such as chat, phone, and email. I engage with customers, address their inquiries, and ensure accurate documentation of customer interactions and resolutions....

  • IT Support Specialist

    9 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to employees via phone, email, or chat.Provide timely and effective resolution for customers' computer and application issues.Manage the IT ticket queue efficiently, ensuring all issues...

  • Customer Experience Technical Support Specialist

    9 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time $600 - $800

    Job SummaryWe are seeking a skilled technical support professional to join our team in delivering exceptional customer experiences. As a Technical Support Specialist, you will be responsible for providing frontline technical assistance to clients across the real estate technology and brokerage sectors.This is an excellent opportunity for a motivated...