IT Support Specialist

13 hours ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000
IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance and support to employees via phone, email, or chat.

  • Provide timely and effective resolution for customers' computer and application issues.
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Collaborate with the finance team to maintain and improve vendor payment processes.
  • Adhere to and help enforce internal policies for patch management and other critical IT procedures.
Responsibilities

This role will involve:

  • Providing technical support to employees via various channels.
  • Managing IT tickets and resolving issues within established timeframes.
  • Configuring workstations and administering system access for new employees.
  • Collaborating with the finance team to optimize vendor payment processes.
  • Contributing to the development and maintenance of IT documentation and knowledge base articles.

We're looking for someone who is:

  • A problem solver who can independently tackle issues of moderate scope.
  • A continuous learner who is eager to develop professional expertise.
  • Customer-focused and dedicated to ensuring a positive experience for employees.
  • A team player who partners effectively with a global team.
  • Detail-oriented and able to manage a ticket queue within defined processes.

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