Customer Support Expert

13 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱50,000 - ₱55,000

My role as a Technical Customer Support Specialist involves being the frontline of our commitment to excellence, providing solutions with enthusiasm and expertise to customers through various channels such as chat, phone, and email. I engage with customers, address their inquiries, and ensure accurate documentation of customer interactions and resolutions. To excel in this position, you'll need to have strong problem-solving and conflict resolution skills, proficiency in using customer service software and databases, and a passion for designing and enhancing systems.

Key Responsibilities
  • Receive, prioritize, and manage customer support inquiries via multiple channels.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.

To measure effectiveness in this role, we track key performance indicators such as customer satisfaction ratings, average time to resolve customer issues, and average number of issues resolved.

Requirements
  • 3+ years of experience in a technical support or similar role.
  • High school diploma or equivalent; bachelor's degree preferred.
  • Strong verbal and written communication skills in English.
  • Basic grammar skills and average typing 40 - 60 WPM.

As a member of our dynamic team, you'll have the opportunity to work collaboratively with cross-functional teams to implement improvements based on customer input. You'll also contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.

Why Work For Us?
  • The chance to get in on the ground floor of a tech company with startup energy.
  • The ability to make a difference from day one.
  • The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work.

Working hours are flexible, with a shift between 8 am and 8 pm EST, and the total working hours would be 45 hours per week: 40 working hours and 5 hours of unpaid lunch breaks. We use Hubstaff to track time and activity.

  • Customer Support Expert

    10 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time $60,000 - $90,000

    Job OverviewWe are seeking a skilled Customer Support Expert to deliver exceptional customer experiences and services to our customers and teams.Main ResponsibilitiesResolve customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software with friendliness and promptness.Analyze and diagnose complex issues with our...

  • Expert Customer Support Representative

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomerSupport Full time $42,000 - $60,000

    Technical Support Expert\At our organization, we are seeking a skilled Technical Support Expert to join our team. As a key member of our support staff, you will play a vital role in ensuring customers achieve success with our SaaS product by providing responsive support, proactive solutions, and delivering a seamless client experience.\

  • Technical Support Expert

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeExpert Full time $20,000 - $40,000

    About the RoleWe are looking for a highly skilled Technical Support Specialist to join our team.This is a fantastic opportunity for someone who is passionate about providing exceptional customer support and has a strong understanding of web hosting technologies.In this role, you will be responsible for providing expert support on our products,...

  • Technical Support Expert

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeAnalytical Full time ₱600,000 - ₱1,000,000

    Job DescriptionAs a key member of our support team, you will play a vital role in delivering exceptional customer experiences by providing hands-on technical assistance and expert guidance to our clients.Our dynamic team is united by a shared passion for authenticity and curiosity. We strive to connect diverse individuals with common values to drive bold...

  • Customer Support Specialist Role

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱2,000,000 - ₱3,500,000

    Customer Support ExpertWe are seeking a highly skilled and motivated Customer Support Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Ticket Resolution: Respond to and resolve customer tickets in a timely and efficient manner.Collaboration: Work closely...

  • Customer Support Specialist

    8 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time $20,000 - $25,000

    Job DescriptionWe are seeking a customer-oriented support specialist to join our dynamic team. The successful candidate will be fluent in English and possess excellent communication skills.This role involves addressing customer inquiries via phone, email, and live chat, focusing on technical troubleshooting, account integrations, activations/deactivations,...

  • Customer Engagement Expert

    10 hours ago

    San Fernando, Central Luzon, Philippines beBeeDigital Full time ₱25,000 - ₱50,000

    Role Summary:We are seeking a skilled Online Engagement Expert to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services.The successful candidate will have exceptional written...

  • Expert Customer Support Specialist

    10 hours ago

    San Fernando, Central Luzon, Philippines beBeeCustomer Full time ₱18,000 - ₱26,200

    Disaster Relief Call Center RepresentativeWe are seeking highly skilled and compassionate professionals to join our team of disaster relief call center representatives.You will play a critical role in delivering exceptional customer service to individuals affected by disasters.As a representative, you will assist customers with service inquiries and provide...

  • Technical Support Expert

    14 hours ago

    San Fernando, Central Luzon, Philippines beBeeSupport Full time A$2,000 - A$25,000

    Job Title: Technical Support Expert - Automation and CRM SpecialistAt our company, we are looking for a skilled Technical Support Expert to join our team. As a key member of our support team, you will provide expert technical assistance to our customers, helping them troubleshoot and resolve issues with our CRM and automation platform.The ideal candidate...

  • Expert Technical Support Specialist

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeTechnical Full time ₱784,000 - ₱1,246,000

    Job DescriptionThe Technical Support Advocate is responsible for delivering exceptional customer experiences by providing expert technical support to customers, partners, and colleagues in a fast-paced environment. The successful candidate will possess strong analytical and critical thinking skills, with the ability to thrive in a dynamic and evolving...