
Senior Healthcare Operations Coordinator
18 hours ago
The primary responsibility of this role is to act as the main point of contact for patients and nurses during evenings, nights, and weekends. This involves managing urgent requests, schedule adjustments, and escalations that occur after hours.
The coordinator will be responsible for monitoring communication channels, ensuring appropriate staffing coverage, and resolving time-sensitive issues while maintaining strong communication with the daytime team for continuity of care.
This position requires excellent English verbal and written communication skills, along with the ability to multitask and manage urgent requests in a fast-paced environment.
Key Responsibilities:- Serve as the primary point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.
- Monitor communication channels and respond promptly to calls, messages, and emails.
- Coordinate staff scheduling to ensure consistent coverage and service delivery.
- Collaborate with the daytime operations team to ensure seamless transitions and continuity.
- Maintain accurate documentation of after-hour activities, updates, and escalations.
- Uphold client service standards and support overall operational efficiency.
- Experience in the healthcare industry is highly beneficial.
- Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred.
- Excellent English verbal and written communication skills.
- Ability to multitask and manage urgent requests in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Fast learner.
- MS Office and Outlook computer skills.
- Experience with remote work or night shifts is an advantage.
- Familiarity with U.S.-based healthcare operations is a plus.
This role requires a 45-hour work week, with shift lengths varying from 7 – 12 hours, and 5 rotational days a week between Monday to Sundays with 2 rest days each week. The ideal candidate should have a fixed fibre line with a minimum speed of 25 Mbps (upload & download) and a reliable power backup solution to manage load shedding and power outages.
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