Healthcare Operations Specialist

2 days ago


San Juan, National Capital Region, Philippines beBeeOperations Full time ₱6,000 - ₱8,000

We are seeking an experienced professional to support our daily operations as a Healthcare Operations Specialist. The successful candidate will play a key role in ensuring seamless service delivery, working closely with internal teams and clients.

Key Responsibilities:
  • Lab Test Management
    • Process lab test orders and ensure timely and accurate delivery of results
    • Coordinate with vendors to resolve order or delivery issues
  • System Monitoring & Issue Resolution
    • Monitor internal dashboards for system delays or outages
    • Proactively troubleshoot and escalate issues across multiple platforms
  • Customer Support & Communication
    • Provide direct support to customers via Slack and internal ticketing systems
    • Maintain SLA standards for response and resolution times
    • Interact with clients primarily through chat, with occasional voice support
  • Operational Support
    • Assist the Operations team with routine tasks to ensure smooth workflow
    • Collaborate cross-functionally to support process improvements and documentation
    • Use internal tools for communication and task tracking

The ideal candidate will have 3-7+ years of professional work experience in a startup environment. Healthcare settings experience is a strong plus. A problem-solving mindset, ability to work independently, and adapt in a startup environment are essential. Excellent written communication skills are required, especially in B2 Level English.



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