Operations Coordinator Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeCare Full time $50,000 - $75,000
Job Title: Operations Coordinator SpecialistThe ideal candidate will oversee scheduling, manage logistics, and act as a liaison between clients, caregivers, and office staff to ensure seamless care coordination.Key Responsibilities:
  • Manage real-time caregiver-client scheduling ensuring optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within SLAs.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Coordinate with care managers and back office for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, manage schedule adjustments on the fly.
  • Identify gaps in caregiver coverage and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity.
  • Support operational workflows such as timesheet collection, payroll prep, and follow-ups if capacity allows.

The role requires excellent communication, organizational, and problem-solving skills. The successful candidate will be able to multitask, prioritize tasks, and maintain accurate records.

A background in operations, customer service, or healthcare is preferred. The ideal candidate will have experience in scheduling, logistics, or similar roles.

We offer a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client care, we encourage you to apply.

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