Technical Services Coordinator

1 day ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time ₱500,000 - ₱1,000,000
Service Writer Job Description

We are seeking a detail-oriented and highly organized Service Writer to join our team. The successful candidate will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

The ideal candidate is a proactive problem solver with strong administrative and technical aptitude, thrives in a fast-paced environment, and takes pride in delivering excellent service. Experience in the trucking or engineering industries is preferred but not required.

  • Job Responsibilities:
    • Perform quoting and service documentation-related tasks:
      • Prepare detailed and accurate service and parts quotes using software or equivalent systems
      • Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements
      • Coordinate with technicians to ensure accuracy and completeness of quotes
      • Maintain a consistent and professional format and structure across all quote documentation
    • Perform customer communication and coordination tasks:
      • Serve as the main point of contact for service inquiries and quote updates
      • Communicate clearly with customers regarding quote timelines, revisions, and service expectations
      • Follow up on outstanding quotes and assist in converting quotes to active work orders
      • Ensure all customer interactions are recorded and updated in the system
    • Perform workflow and administrative support tasks:
      • Assist in opening and managing work orders from quote approval through job completion
      • Track quote status and maintain accurate records of all quoting activity
      • Collaborate with parts and service departments to ensure inventory availability and service readiness
      • Support service advisors and management with data entry, report generation, and quote analytics
  • Requirements:
    • A bachelor's degree in a related field is preferred
    • 2+ years of administrative, estimating, or quoting experience in a service or technical environment
    • Experience in the truck, vehicle maintenance, or engineering industry is preferred but not required
    • Proficiency with software; experience with QuoteWriter is a strong plus
    • Experience using CRM systems or workflow management tools is a plus
    • Proficient in Microsoft Office Suite (especially Excel and Outlook)
    • Strong attention to detail and organizational skills
    • Excellent written and verbal communication skills
    • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting
    • Comfortable with customer-facing communication and technical terminology
  • Benefits:
    • Opportunity to work in a dynamic and fast-paced environment
    • Chance to develop strong administrative and technical skills
    • Professional growth and development opportunities
    • Competitive compensation and benefits package
  • What We Offer:
    • Full-time employment opportunity
    • Remote work arrangement
    • Flexible work schedule

Join us in creating a positive and inclusive workplace culture. Apply now to become our next Service Writer

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