Senior Technical Infrastructure Coordinator

2 days ago

Iloilo City, Western Visayas, Philippines beBeeOperations Full time $45,000 - $60,000

Our organization is seeking a highly skilled IT Operations Specialist to provide technical support and assistance to end users.

The primary focus of this role will be managing tasks in the Microsoft 365 Admin Center and Azure AD, ensuring seamless operations for all employees.

Key Responsibilities
  • Manage user account creation, modification, and deletion, group management, security configurations, and access controls within the Microsoft 365 Admin Center and Azure AD.
  • Provide technical support and troubleshooting for end users' hardware and software issues, including laptops and other peripheral devices.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, escalating complex issues to appropriate teams when necessary.
  • Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
  • Perform regular system maintenance, monitoring and optimizing system performance, applying security patches, and updating software.
  • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
  • Handle ad hoc tasks, projects, and assignments as assigned by IT management.
  • Liaise with external vendors and service providers to coordinate support and troubleshoot issues.

Requirements include a Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience), proven experience as an IT Support Specialist, and strong knowledge of Microsoft 365 applications and Azure AD administration.

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