Customer Support Specialist
16 hours ago
The role of Customer Support Associate involves serving as the primary point of contact for customers via phone, providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions. This requires a thorough understanding of products, services, and policies to effectively assist customers.
Key Responsibilities:- Serve as the main point of contact for customers
- Provide top-notch customer service by answering questions, solving issues, and offering guidance
- Maintain knowledge of products, services, and policies to support customers
This position also entails accurately documenting customer interactions and transactions across all tools/platforms, collaborating with other departments to resolve customer issues, and escalating complex problems when necessary.
To succeed in this role, you will need to possess excellent communication skills, be results-driven, and have a passion for delivering outstanding customer experiences.
Requirements:- High School Diploma or equivalent
- Experience in customer-facing roles is preferred but not required
- Strong communication and problem-solving skills
- Able to work in a fast-paced environment with flexibility needed on weekends and holidays
We offer a comprehensive benefits package, including paid training, HMO and group life insurance, paid time off, and a referral program.
We are committed to creating a positive and inclusive work environment that fosters growth and development. If you're a motivated individual who excels in customer-facing roles and is passionate about delivering exceptional service, we encourage you to apply.
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