Customer Support Advocate

19 hours ago

Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time $18,000 - $24,000
Support Specialist

We're seeking a Support Specialist who is passionate about supporting our customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in our software.

  • Demonstrate a thorough understanding of our products and services to provide expert guidance to users.
  • Facilitate the onboarding process for new customers, including account setup and implementation.
  • Conduct training and working sessions with customers to optimize their utilization of our platform.
Requirements
  • Bachelor's degree.
  • Familiarity with influencer marketing platforms like Instagram, TikTok, and YouTube is a plus.
  • 2+ years of experience in SaaS customer support, Marketing, Communications, or Client Services.
  • Exceptional written and verbal communication skills are essential for supporting clients across multiple channels (email, online chat, virtual meetings, presentations) and collaborating effectively with internal teams.
  • Must have the ability to tailor communication to different audiences and simplify complex topics to enhance understanding.
  • Demonstrated proficiency in public speaking and delivering compelling presentations.
  • Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
  • Genuine passion for technology and a keen interest in exploring product intricacies.
  • Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
  • Fluent in English, French, or Spanish; other languages are welcome.
Benefits
  • Competitive Salary.
  • Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend.
  • Coworking Office Subscription for Collaborative Spaces.
  • Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents.
  • Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs.
  • Paid Parental Leave to Support Quality Time with Your Loved Ones.
  • Career Development, including Internal and External Training Opportunities.

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