Customer Support Specialist
2 days ago
We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and support, ensuring timely resolution of customer inquiries and issues.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. They will also have experience working in a fast-paced environment and be proficient in using software applications to resolve customer issues.
- ">
- Proactively analyze and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
- Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
- Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
The successful candidate will be responsible for:
- Responding to and resolving customer tickets, calls and queries related to the payroll Platform in a timely manner.
- Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers.
- Working with customers across multiple channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
- Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
To be successful in this role, you will need to possess:
- 1-2 years experience with proven results in a fast-paced customer service/support environment across live chat and email.
- Relevant Australian payroll Experience e.g. KeyPay/Employment Hero.
- Prior exposure to customer experience within a SaaS (Software as a Service) environment.
- Exposure to working in fluid, high-change and high-velocity environments.
- Problem-solving skills with a sound and thorough approach to troubleshooting.
- Ability to manage competing priorities, working autonomously; requesting assistance where needed.
- Strong and polished verbal and written communication skills.
We offer a range of benefits, including:
- The opportunity to work remotely with flexibility to own your time and impact.
- Access to cutting-edge tools to amplify your work, knowledge and outputs.
- A collaborative and ambitious team environment.
- Owning ESOP (employee share options) in one of the world's fastest-growing tech companies.
- Access to a wide range of benefits, including generous paternity leave policy, subsidised egg freezing and WFH office expense budget.
-
Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱1,000,000We are currently seeking a Customer Support Specialist to join our organization. The ideal candidate will be responsible for delivering exceptional customer experiences and providing top-notch support services.About the Role:This is a full-time position that requires a high level of professionalism, adaptability, and excellent communication skills.The...
-
Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time ₱18,000 - ₱23,000Are you looking for a role that will challenge you and help you grow professionally? We are seeking an experienced customer support specialist to join our team in delivering top-notch service to our clients.Job DescriptionAs a key member of our customer support team, you will play a critical role in ensuring customer satisfaction and effective problem...
-
Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeSupport Full time $40,320We are looking for a highly skilled Customer Service Representative to join our team.Job DescriptionThis is a challenging role that requires exceptional communication and problem-solving skills. As a CUSTOMER SUPPORT SPECIALIST, you will be responsible for providing top-notch service to our customers, addressing their concerns and resolving issues in a...
-
Remote Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱55,000Job OverviewWe are seeking a thoughtful and tech-savvy customer support specialist to join our remote team. As a customer support agent, you will be responsible for providing fast, accurate support to customers via chat, email, or phone.Main Responsibilities:Respond to customer inquiries related to product information, order tracking, returns, and account...
-
Customer Support Advocate
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomer Full time $18,000 - $24,000Support SpecialistWe're seeking a Support Specialist who is passionate about supporting our customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in our software.Demonstrate a thorough understanding of our products and services to provide expert guidance to...
-
Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱35,000 - ₱65,000Job OverviewMission-driven professionals deliver tailored solutions that meet diverse client needs.Skilled and customer-focused technical support specialists provide expert assistance and troubleshooting across various industries.Technical support representatives respond to technical inquiries, resolve issues related to hardware, software, and connectivity,...
-
Digital Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time $60,000 - $90,000Job Title: HubSpot CMS & Service Hub SpecialistAs a skilled professional in digital marketing and customer support, we are seeking an experienced HubSpot CMS and Service Hub Specialist to join our team. This project-based role offers the potential to extend into additional work across other HubSpot Hubs, including Marketing, Sales, and Service.Migrate our...
-
Province of Palawan, Mimaropa, Philippines beBeeSpecialist Full time ₱100,000 - ₱120,000Technical Support Specialist RoleWe are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.This role requires strong communication skills, the ability to work independently and as part of a team, and a passion for delivering exceptional...
-
Customer Support Technician
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱150,000 - ₱250,000Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our organization. As a technical support expert, you will be responsible for delivering timely and effective resolutions to customer inquiries via phone, chat, or email.Key Responsibilities:Diagnose and troubleshoot hardware, software, and network issues to resolve complex...
-
Customer Support Specialist
2 days ago
Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time ₱180,000 - ₱300,000The role of Customer Support Associate involves serving as the primary point of contact for customers via phone, providing exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions. This requires a thorough understanding of products, services, and policies to effectively assist customers.Key...
