Enterprise Technical Support Specialist for RingCentral UC

4 days ago


Manila, National Capital Region, Philippines Nezda Global Full time

**About Nezda Global**

We are a global leader in unified communications solutions. Our mission is to deliver exceptional customer experiences through innovative technology and expertise.

**Job Summary**

We are seeking a skilled technical support specialist to join our team. In this role, you will work closely with customers to diagnose and resolve technical issues related to our RingCentral Unified Communications platform.

**Key Responsibilities**

  1. Diagnose and troubleshoot all RingCentral Unified Communications issues
  2. Provide enterprise-level technical support to our customers
  3. Collaborate with internal departments to expedite resolution

**Requirements**

  • High school graduate or equivalent
  • Minimum 2 years of technical support experience handling VOIP/telephony accounts
  • Expertise in VOIP technology, including SIP, RTP, QoS, COS, codecs

**What We Offer**

A competitive salary package, night differential, and lucrative allowances after 6 months. Plus, opportunities for professional growth and development.



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