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Helpdesk and Technical Support

2 weeks ago

Manila, National Capital Region, Philippines AS White Global Full time

About the Job

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AS White Global is seeking an experienced IT Support Officer to join our team. The successful candidate will be responsible for providing first-line technical support to employees and customers via phone, email, and chat.

Key Responsibilities:

  1. Provide technical support to employees and customers.
  2. Troubleshoot hardware and software problems.
  3. Install and configure computer systems.
  4. Provide staff with training on IT-related topics.
  5. Maintain IT service desk system.
  6. Procure computer hardware and equipment from approved vendors.
  7. Document all technical support interactions.
  8. Ensure adequate documentation of the systems is kept and is up to date.
  9. Prepare any reports as requested.

Requirements:

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We are seeking a candidate with a Bachelor's degree in a related field and 3+ years of experience in IT or Applications support. The ideal candidate will have strong technical skills, including knowledge of Windows, Google Workspace, Microsoft, and other common software applications.

Benefits:

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AS White Global offers a range of benefits, including competitive remuneration, medical benefits, great paid leave entitlements, team outings, travel opportunities, and other exciting activities.