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Global Technical Support Operations Strategist

1 week ago

Manila, National Capital Region, Philippines Upwork Full time
Key Responsibilities

The successful candidate will be responsible for overseeing the performance of Team Leaders, ensuring alignment with organizational goals, operational efficiency, and customer satisfaction. As a Global Technical Support Operations Strategist, you will develop and implement strategies for product-led growth across all technical support and advisory services.

  • Collaborate with cross-functional teams to drive continuous improvement and excellence in technical support and advisory services.
  • Analyze data and market trends to identify opportunities for growth and improvement.
  • Communicate effectively with stakeholders, including team members, customers, and senior management.