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Technical Support Specialist

1 week ago

Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

Job Description:

At IBEX Global Solutions (Philippines) Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for managing incoming calls from customers and assessing their needs to provide guidance accordingly.

The ideal candidate will possess excellent customer service and critical thinking skills to resolve customer issues efficiently. They must also maintain acceptable call lengths while being friendly, informative, and helpful.

In addition, the successful candidate will demonstrate a strong sense of productivity and quality standards. They should be able to escalate customer issues appropriately and correctly, and provide timely, accurate, and professional customer service.

We require candidates with 1-2 years' experience as CSR/TSR/Service Desk and preferably with a technical and data center background. Experience with internal and external support is also essential.

We are committed to providing a positive and professional work environment that allows our employees to grow and develop their skills. If you are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.