IT Technical Support
7 days ago
Broadridge Trading & Connectivity Solutions Manila, Philippines
We strive to create a culture that values diversity, equity, and inclusion. If you're passionate about delivering exceptional support, we invite you to explore our job opportunities.
Overview:
Broadridge is seeking a Global Technical Support Specialist to join our Global FIX Support team. This role involves providing high-level support for multiple products, collaborating with a global team, and engaging with internal stakeholders and external clients.
Key Responsibilities:
- Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
- Handle internal and external customer inquiries via various channels.
- Offer technical feedback to enhance product development.
- Maintain and update technical documentation.
- Perform diagnostic tests to quickly resolve issues.
- Collaborate with teams to meet customer needs effectively.
- Prioritize and escalate critical issues.
Requirements:
- Experience: 2-4 years in a similar technical support role.
- Technical Skills: Proficient in JAVA and familiar with Linux/Unix environments.
- Industry Experience: Familiarity with finance industry and trading support.
- Communication: Excellent English communication skills.
- Problem-Solving: Strong critical thinking and analytical skills.
- Education: Bachelor's degree in Computer Science, Engineering, or a related field.
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