Senior Operations Director

1 week ago

Pasay, National Capital Region, Philippines beBeeOperations Full time $90,000 - $120,000

About Us

At a rapidly evolving virtual support company, we empower businesses to excel in their core activities by providing scalable operational solutions. We are more than just an outsourcing firm - we're a strategic partner dedicated to delivering exceptional service and fostering strong relationships with our clients.

The Role

We are seeking an experienced Operations Manager to join our team. This role is pivotal in ensuring that our enterprise clients receive top-notch service, driving long-term partnerships built on trust and value.

Your Responsibilities

  • Act as the primary liaison for enterprise clients, providing professional and efficient support to meet their needs.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.

Operational Leadership

  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.

Onboarding & Service Delivery

  • Lead the onboarding process for new clients, ensuring seamless transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.

Team Leadership

  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.

Compliance & Risk Management

  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.

What We Are Looking For

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.

Key Competencies

  • Strategic Thinking & Problem-Solving
  • Client-Centric Approach
  • Operational Excellence & Process Improvement
  • Financial Acumen & Resource Management
  • Risk Mitigation & Compliance Awareness

Why Our Company?

  • Meaningful Work: Drive client success for global organizations.
  • Growth Opportunities: Be part of a fast-growing company with room to advance.
  • Flexible Work Environment: 100% remote, work from the comfort of your home.
  • Collaborative Culture: Work with passionate, purpose-driven professionals.

  • Financial Operations Director

    1 week ago

    Pasay, National Capital Region, Philippines beBeeFinancial Full time $800,000 - $1,000,000

    Job Title: Financial Operations DirectorWe are seeking a seasoned professional to lead our financial operations and support our corporate headquarters in the United States. A strong background in US accounting practices is essential for success in this role.Prepare detailed financial reports for management and external stakeholders on a monthly, quarterly,...

  • Executive Director

    2 weeks ago

    Pasay, National Capital Region, Philippines SPECS FOUNDATION Full time $104,000 - $130,878 per year

    QUALIFICATIONS & SKILLSLeadership and dedication to inspire changeFive or more years of experience in leadership & management role, such as executive director or similar senior postsProven track record in strategic planning, operations management, and sound financial stewardshipExceptional communication, collaborative team leadership, & supervision...

  • Sales Director and Assistant Sales Director

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Development Corporation (SMDC) Full time ₱104,000 - ₱130,878 per year

    Job descriptionThis is a full-time on-site role located in Pasay for a Sales Director and Assistant Sales Director. The role involves overseeing sales operations, managing and developing the sales team, ensuring excellent customer service, and driving business growth. This role focuses on implementing sales strategies within their designated area and...

  • CFO / Finance Director / AVP-Level

    2 weeks ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time

    Overview We are partnering with organizations in seeking highly experienced and dynamic finance leaders to join their growing team. This is a great opportunity to be part of their executive group and play a key role in shaping the company's financial direction, operational efficiency, and long-term growth. We are pooling candidates for the following...

  • CFO / Finance Director / AVP-Level

    2 weeks ago

    Pasay, National Capital Region, Philippines HR TechX Corp. Full time

    OverviewWe are partnering with organizations in seeking highly experienced and dynamic finance leaders to join their growing team. This is a great opportunity to be part of their executive group and play a key role in shaping the company's financial direction, operational efficiency, and long-term growth.We are pooling candidates for the following...

  • Senior Operations Director

    1 week ago

    Pasay, National Capital Region, Philippines beBeeOperations Full time ₱1,200,000 - ₱2,000,000

    Job OverviewWe are seeking a highly organized and systems-driven individual to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our department.The ideal candidate will ensure campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly.Our ideal...

  • Senior Car Park Operations Director

    2 weeks ago

    Pasay, National Capital Region, Philippines beBeeManager Full time ₱800,000 - ₱1,000,000

    Job Title: Regional Business Development Manager">The Regional Business Development Manager oversees the overall day-to-day operations of all car parks nationwide. Key responsibilities include analyzing pertinent data, providing in-depth analytics, and implementing strategic directives at the regional level.Sales CultureLiaise with senior management to...

  • Director

    3 weeks ago

    Pasay, National Capital Region, Philippines Tink Full time

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Assistant Art Director

    4 days ago

    Pasay, National Capital Region, Philippines Galleria Duemila Full time ₱900,000 - ₱1,200,000 per year

    OverviewWe are seeking for an Interim Assistant Art Director to temporarily manage exhibitions and the collection of Galleria Duemila alongside the Art Director for a period of 3 months.The Assistant Art Director's primary responsibility is todrive saleswhile overseeing gallery operations, exhibitions, and marketing. This role requires a results-driven sales...

  • App Operations Manager

    1 week ago

    Pasay, National Capital Region, Philippines beBeeLeadership Full time $720,000 - $1,020,000

    Senior Operations LeadThis is a critical leadership role within our revenue operations organization. As a Senior Operations Lead, you will report to the Director of Global App Commercial Desk.The Senior Operations Lead leads a team responsible for execution of operational processes in support of Atlassian's sales organization globally as a shared service.Be...