App Operations Manager

20 hours ago


Pasay, National Capital Region, Philippines beBeeLeadership Full time $720,000 - $1,020,000
Senior Operations Lead

This is a critical leadership role within our revenue operations organization. As a Senior Operations Lead, you will report to the Director of Global App Commercial Desk.

The Senior Operations Lead leads a team responsible for execution of operational processes in support of Atlassian's sales organization globally as a shared service.

  • Be the key Business Owner for the Operational strategy and vision
  • Oversee day-to-day team activity and performance as a hands-on leader
  • Ensure team of Operations Specialists are achieving and exceeding internal KPIs
  • Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle
Key Responsibilities
  • Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes
  • Work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle
  • Partner with content managers and business process analysts for the creation and maintenance of the process documentation for the App Commercial Desk
  • Handle internal escalations in a timely manner and expedite resolution of problems as they arise
  • Maintain operational reportingand delivery of executive updates
  • Training and onboarding of new Operations Specialists
  • Drive ongoing improvement of related processes and systems
  • Partner with Business Systems Analysts on projects to identify repeatable data entry processes suitable for automation


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