Client Relationship Coordinator
7 days ago
Job Overview:
- This NIGHT SHIFT role is ideal for BPO and Intake Specialists who want to level up and proactively manage client and prospect relations with 5-Star Service.
- Daily Client Support: Manage requests, inquiries, and support of client and prospect needs; respond to emails; resolve issues; provide copies of documents; update CRM.
- Respond to incoming messages via the general email inbox within 1 business day.
- New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
- Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
- Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.
- 2 years of experience in the BPO industry
- 2 years of working night shifts
- Demonstrates learning mindset, compassion, patience, and reliability
- 100% Work from Home
- Flexible Schedules
The Reception and Intake role is a critical role in the organization, acting as the first point of contact for clients, prospects, and others in the community.
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