Enterprise Client Liaison

7 days ago

Biñan, Calabarzon, Philippines beBeeClientPartnership Full time $900,000 - $1,200,000
Role Overview

The Client Partnership Manager plays a vital role in establishing enduring relationships with clients, fostering trust, value, and security. This position offers international exposure, strengthens client connections, and contributes to the expanding cybersecurity landscape while working remotely.

Key Responsibilities
  • Onboarding & Handoff:
    • Send initial setup forms and collect necessary client information
    • Schedule and conduct kickoff meetings with clients and delivery teams
    • Ensure seamless transition from Sales to Delivery with all relevant details captured
    • Establish clear success metrics and onboarding milestones
  • Ongoing Relationship Management:
    • Serve as the primary post-sale contact for assigned clients
    • Conduct regular check-ins to review progress, address issues, and share updates
    • Track and report on defined customer health metrics (to be developed with leadership)
    • Proactively identify and address risks to ensure a positive customer experience
    • Own the renewal process for assigned accounts, ensuring timely completion
    • Collaborate with Sales on expansion opportunities or complex negotiations
  • Advocacy & Marketing Support:
    • Identify and develop customer case studies after successful engagements
    • Coordinate with clients for PR and joint marketing initiatives
    • Encourage and guide customers to submit reviews on key industry platforms
  • Feedback & Insights:
    • Collect customer feedback and relay actionable insights to internal teams
    • Act as the voice of the customer in product and service discussions
    • Recommend process improvements based on recurring client needs or challenges

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