Building Lasting Client Relationships

7 days ago

Biñan, Calabarzon, Philippines beBeeRelationship Full time ₱410,000 - ₱730,000
Client Relations Expert

We are seeking a highly skilled and experienced professional to fill the role of Client Relations Expert. This is a frontline position responsible for managing real-time communication with high-profile clients via chat, voice, and email.

The primary responsibility of this role will be to serve as the main point of contact for assigned clients, providing swift resolution to issues and maintaining elite service standards.

  • Provide exceptional customer service to VIP clients through various communication channels, including Telegram, WhatsApp, Zoom, and email
  • Manage sensitive feedback and high-value interactions with empathy and professionalism, adapting tone and language to match client personalities while maintaining brand voice
  • Document all client interactions in a centralized system, ensuring accurate tracking and reporting
  • Collaborate with internal teams to meet client needs promptly, upholding a 10-minute maximum response time during working hours
  • Participate in ongoing training to stay aligned with SOPs and client strategies, ensuring continuous improvement and growth

Shift Schedule: 12-hour shifts | Rotating rest days (no weekends off)

Time Zone: Central Time

Qualifications

For this role, we require:

  • At least 3 years of experience in a client-facing position (chat, phone, email)
  • Proven ability to manage demanding personalities and de-escalate tense situations
  • Exceptional written and verbal English communication skills
  • Strong organizational skills and attention to detail, with comfort working 12-hour shifts and rotating rest days
  • Tech-savviness with ClickUp, Google Workspace, Zoom, and other relevant tools

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