Professional Client Liaison

7 days ago

Biñan, Calabarzon, Philippines beBeeClientLiaison Full time ₱380,000 - ₱420,000

About Professional Client Liaisons at our organization

Job Description
  • We are seeking seasoned Virtual Assistants or Executive Assistants who can foster and maintain professional relationships with business owners or executives.
  • This role requires proven EA/VA experience, client management expertise, leadership/supervisory skills, excellent English communication, and business acumen.
  • You will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, bridge the gap between clients and VAs to ensure seamless partnerships, and create pathways for assistant growth and development.
Your Day-to-Day Impact:
  • You will lead engaging video calls with international clients, build deep client relationships by understanding their business goals and challenges, handle client feedback and translate it effectively to the VA team, prevent client churn, identify expansion opportunities, onboard new clients and set expectations for successful VA partnerships.
  • You will also coach and develop a team of 5-8 virtual assistants working for your client accounts, bridge communication gaps between clients and VAs when misunderstandings occur, handle VA performance issues through coaching, training, or recommending replacements, coordinate task assignments and ensure VAs are meeting client expectations, provide professional development to help VAs grow and better serve clients, manage VA scheduling, performance tracking, and career development.
  • You will resolve conflicts when clients and VAs have communication breakdowns, facilitate replacements when client-VA matches aren't working out, course-correct relationships when VAs feel micromanaged or clients feel underserved, translate business needs from clients into actionable guidance for VAs, and present solutions that benefit both clients and virtual assistants.
Key Qualifications:
  • Proven EA/VA experience, client management experience, leadership/supervisory experience, excellent English communication, and business acumen.
  • A genuine passion for connecting with people and building trust, understanding business needs and seeing the bigger picture, finding win-win solutions, looking for opportunities to expand and improve relationships, catching issues early before they become bigger problems, and coming with solutions rather than just reporting issues.
Why Us?
  • We offer competitive fixed monthly salary, HMO coverage, paid time off, 13th month pay, government benefits (SSS, PhilHealth, PAG-IBIG), and flexible working hours.
  • We encourage internal mobility and skill development, and successful Professional Client Liaisons often have opportunities to explore roles in team management, operations, client success, training & development, and project management.

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