Remote Technical Support Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000
Job Overview

As a remote technical support specialist, you will be responsible for delivering exceptional customer service to clients via phone, chat, or email.

The ideal candidate will have strong communication skills, a problem-solving attitude, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Respond to inbound technical support requests and diagnose hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
Requirements:
  • High school diploma or equivalent qualification.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ words per minute.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Employee Benefits:
  • HMO coverage for employee and dependent.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

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