Senior Client Partnerships Manager

7 hours ago

Pasig, National Capital Region, Philippines beBeeRelationship Full time ₱250,000 - ₱500,000

This role involves leading key account and customer management, ensuring customer satisfaction and long-term relationships. Responsibilities include managing customer needs, delivering speedy and quality action to changing customer needs, market conditions, and competitor activity. This will involve managing customer accounts, ensuring good credit status and effective cash collections, preventing contract terminations, and achieving customer retention.

Key Account / Customer Management
  • Manage customer needs and ensure customer satisfaction and long term relationship
  • Deliver speedy and quality action to changing customer needs, market conditions and competitor activity
  • Manage customer's account and ensure good credit status and effective cash collections
  • Prevent contract terminations and achieve customer retention
People Management
  • Conduct weekly alignment meetings
  • Ensure communication and understanding of company objectives and policies among team members
  • Lead synergy with cross-functional teams and managers
Credit Management
  • Drive cash collection and achieve DSO target across the customer base
  • Ensure customer credit is kept within targeted guidelines
  • Ensure team understanding and compliance to agreed policy on credit management
Customer Care Service
  • Deliver outstanding customer care service through customer contact strategy
  • Continuously improve customer needs by developing good customer relationships
  • Work closely with cross-functional teams to develop strategic approaches and customer solutions
KPI Management
  • Revenue
  • Profit
  • Customer / Colleague Retention
  • Zero Terminations
  • DSO

The ideal candidate will have a Bachelor's Degree in Agriculture major in Entomology, Microbiology or BS Biology, with 2 to 3 years related experience in Sales and/or Customer Service Relationship. Excellent communication skills and proficiency in MS Office are essential.

We offer a range of benefits including HMO (Health Insurance), Group Personal Accident Insurance, Group Term Life Insurance, 13th Month Pay, and Paid Non-working holidays. After six months of continuous work and passing performance evaluation, additional benefits such as Annual pay increase, Vacation Leave, Sick Leave, Birthday Leave, Paternity/Maternity Leave, Matrimonial Leave, Bereavement Leave, and other perks become available.

Rentokil Initial values equality and fairness, and strives to create an inclusive environment that accepts each individual's differences and provides opportunities for all colleagues to achieve their full potential.

If you are passionate about providing valued professional services throughout your community, this could be the perfect opportunity for you.

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