Telesales & Business Growth Specialist

7 days ago


Makati City, National Capital Region, Philippines DHL Germany Full time
Job Summary

We are seeking an exceptional Customer Relationship Manager to join our DHL team in Germany. In this role, you will be responsible for building and maintaining strong relationships with key customers, driving revenue growth through strategic sales initiatives, and ensuring exceptional customer satisfaction.

Main Tasks:

  • Manage a portfolio of customers via telephone calls, prioritizing up-selling and cross-selling opportunities.
  • Collaborate with internal teams to deliver efficient and effective services, meeting customer expectations.
  • Continuously develop knowledge of DHL's services and commercial awareness to provide outstanding customer support.

Competencies:

  • Analysis: Breaks down complex problems into manageable parts, separates key issues from secondary concerns, and draws accurate conclusions.
  • Planning & Organizing: Establishes clear goals, sets realistic objectives, and schedules time effectively to ensure task completion.
  • Decision Making: Makes timely and informed choices based on analysis and experience, anticipating potential outcomes.

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