Quality Assurance Specialist
3 days ago
We are a leading provider of smart mobility solutions with over 2,000,000 subscribers across 23 countries. We are seeking a highly skilled Quality Assurance Specialist to join our team and drive quality excellence in our telesales operations.
Key Responsibilities:
- Evaluate and assess inbound and outbound sales calls against company standards.
- Collaborate with the Team Lead and Trainer to provide feedback and coaching to agents.
- Develop concise and actionable feedback to improve agent performance.
- Analyze and consolidate sales agent QA scores and create daily, weekly, and monthly reports.
- Provide consolidated feedback to managers and supervisors on a regular basis.
Requirements:
- Bachelor's Degree holder.
- Proven experience in sales call audits and rating against company standards.
- Deep understanding of sales metrics, models, and structures.
- At least one year of experience in auditing sales calls and coaching agents.
- Strong attention to detail, analytical skills, coaching skills, listening skills, and objectivity.
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