QA Analyst Telesales Expert
3 days ago
As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality standards in our telesales operations. You will be responsible for evaluating and assessing inbound and outbound sales calls, providing feedback and coaching to agents, and analyzing sales agent QA scores.
Key Responsibilities:
- Evaluate and rate sales calls according to company standards.
- Collaborate with the Team Lead and Trainer to communicate results to agents and supervise them daily.
- Provide concise feedback with advisable replies and valuable action plans.
- Consolidate sales agents' QA scores and draft daily, weekly, and monthly reports.
- Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
- Bachelor's Degree holder.
- Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
- Owns a deep understanding of Sales Metrics, Models, and Structures.
- At least a year of experience in auditing sales calls and coaching agents.
- Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills, and Objectivity.
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