Telesales Quality Control Specialist

3 days ago


Makati City, National Capital Region, Philippines Cartrack Full time
About the Position

We are seeking a highly skilled Quality Assurance Specialist to join our team and drive quality excellence in our telesales operations. The successful candidate will be responsible for evaluating and assessing inbound and outbound sales calls, providing feedback and coaching to agents, and analyzing sales agent QA scores.

Key Responsibilities:

  1. Evaluate and assess sales calls according to company standards.
  2. Collaborate with the Team Lead and Trainer to communicate results to agents and supervise them daily.
  3. Develop actionable feedback to improve agent performance.
  4. Consolidate sales agents' QA scores and draft daily, weekly, and monthly reports.
  5. Provide consolidated feedback to managers and supervisors on a regular basis.

Requirements:

  1. Bachelor's Degree holder.
  2. Proven experience in sales call audits and rating against company standards.
  3. Deep understanding of sales metrics, models, and structures.
  4. At least one year of experience in auditing sales calls and coaching agents.
  5. Strong attention to detail, analytical skills, coaching skills, listening skills, and objectivity.


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