Sales Performance Optimization Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeAccount Full time ₱1,500,000 - ₱2,200,000

Our goal is to empower sales teams with cutting-edge technology, automating busywork and freeing them up to focus on high-value tasks.

Nooks.ai is a pioneering AI Sales Assistant Platform (ASAP) that has revolutionized the way sales reps interact with their customers. By automating routine tasks, our platform enables sales teams to hit quota, save time, and drive growth.

Key Responsibilities:
  • Develop and maintain strong relationships with key stakeholders, understanding customer business goals and deploying Nooks to help them achieve those objectives.
  • Conduct regular customer check-ins to share Nooks outcomes, address issues, and identify opportunities for optimization and growth.
  • Manage a portfolio of mid-market and enterprise accounts, maximizing the impact and value of Nooks for users, stakeholders, and their businesses.
  • Onboard new customers, ensuring seamless integration of Nooks into their sales processes.
  • Analyze customer usage metrics to identify valuable Nooks features and lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with technical support as needed.
  • Provide product feedback to ensure customer requirements are met.
Requirements:
  • 5+ years of B2B SaaS CSM experience managing 40+ accounts with successful renewals.
  • 2+ years of customer onboarding and support experience.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with sales tech stack and experience with tools like Outreach, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with rapidly-changing SaaS tools.
  • Demonstrated success taking ownership, working across teams, and wearing multiple hats in a dynamic environment.

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