Resort Guest Experience Director

Role OverviewThe Guest Service Assistant Manager at Newport World Resorts is responsible for leading the Front Office team to deliver exceptional guest experiences. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles.Key ResponsibilitiesCustomer Service:Develop and implement...

At Shangri-La Makati, we are committed to delivering exceptional guest experiences. We are seeking a Guest Experience Supervisor to join our team, who will be responsible for ensuring seamless guest experiences during their stay.Job Summary:The successful candidate will be responsible for supervising and directing the front desk team, enhancing overall guest...

Career Opportunities: Assistant Director of Events (171026)Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the...

Job Summary:">We are seeking an experienced and customer-focused Hotel Receptionist to join our team at JMM hotel. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a dynamic environment.Main Responsibilities:Welcome and assist guests in a warm and welcoming manner.Efficiently manage...

Key ResponsibilitiesOversight of the entire guest journey, including initial contact, booking, and departureDevelopment of relationships with repeat guests and VIPsTracking of escalated guest concernsPresenting weekly needs analysis with action plans and recommendationsCoaching/training needs analysis and action planningCreation of training...

JOB DESCRIPTION:Handle and resolve escalated guest concerns.Develop relationships with repeat guests and VIPs, ensuring personalized service and special attention to their needs and preferences.Maintain and uphold high standards of hospitality and service delivery, ensuring that all staff adhere to these standards consistently.Oversee the entire guest...

About UsWe are a world-renowned hospitality brand dedicated to delivering exceptional service and creating memorable experiences for our guests.Our Philosophy:To live by the #LivingGrand philosophy, embodying moments of more in everything we doTo foster a culture of excellence and innovation within our teamTo contribute to the growth and success of our...

Company OverviewGuesty is a pioneering platform for hospitality businesses to automate and optimize every aspect of their operations.We provide purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers to ensure that hospitality businesses can streamline and achieve growth while delivering the best value to guests.

About UsSolaire Resort & Casino is a leading entertainment destination that offers an exciting experience for its guests.Job DescriptionThe Data Analyst will be responsible for collecting and analyzing data to help us make informed decisions about our events and promotions.ResponsibilitiesGather and analyze data on events and promotions.Identify trends and...

JOB SUMMARYThe Guest Service Assistant Manager is responsible for overseeing the daily front office operations ensuring exceptional guest experience at all times. They maintain constant communication with casino support and other departments across the resort in delivering efficient workflow and collaboration. They must be the front line for any guest issues...

Job Title: Hotel Recreation DirectorWe are seeking a highly skilled and experienced Hotel Recreation Director to join our team at Makati Shangri-La. As a director, you will be responsible for leading the team in charge of hotel recreation activities, providing exceptional guest experiences, and maximizing revenue. We are looking for someone who loves to be...

Front Office Supervisor Job DetailsJMP TWIN EAGLE Manpower and Allied Services Inc. is seeking a detail-oriented and results-driven Front Office Supervisor to manage daily operations and staff activities.Main ResponsibilitiesManage front desk operations, supervise staff, and ensure customer satisfaction.Effectively handle guest inquiries, resolve complaints,...

ResponsibilitiesStaff management: Manage housekeeping staff, including hiring, training, and evaluating performance.Cleaning procedures: Develop and implement effective cleaning procedures and protocols to maintain a high level of cleanliness.Guest services: Ensure that guest requests are handled promptly and efficiently.Inventory management: Maintain...

Catanauan Cove Corp. is seeking a highly motivated and experienced Resort Manager to oversee the day-to-day operations of our luxury beachfront resort. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional guest experiences. As the Resort Manager, you will play a key role in maintaining...

Job Summary: The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.General Responsibilities:Guest Services:Efficient check-in and check-outPositive guest comments/feedbackAnticipate...

**Job Requirements:**To succeed as a Guest Services Coordinator at JMM Grand Suites Hotel, you must have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and possess knowledge of hotel operations and services.Key Responsibilities:Ensuring a smooth check-in and check-out process for guests.Providing...

Job Summary">We are seeking an experienced Team Leader- Concierge to assist in the smooth and efficient running of the Concierge department.">The ideal candidate will be responsible for attending to the immediate needs of each guest upon arrival and throughout their stay.

We are looking for a Hotel Service Director to join our team at Shangri-La Makati. The successful candidate will be responsible for supervising and directing the front desk team, ensuring seamless guest experiences during their stay.Job Summary:The successful candidate will be responsible for enhancing overall guest satisfaction, monitoring arrivals and...

Job Summary:Hotel Okura Manila seeks an Accommodation Liaison Specialist to deliver exceptional guest experiences from initial contact to departure. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.Main Responsibilities:Effectively manage...

JOB SUMMARYTheDirector for Butler Servicesis responsible for overseeing and elevating the Butler Service across the property. Leading an elite team of Butlers dedicated to delivering bespoke , world class experiences for VIP's High Rollers and guests. This role is at the forefront of curating unforgettable moments for the resort's most discerning guests that...