Guest Experience Leader

About UsWe are a world-renowned hospitality brand dedicated to delivering exceptional service and creating memorable experiences for our guests.Our Philosophy:To live by the #LivingGrand philosophy, embodying moments of more in everything we doTo foster a culture of excellence and innovation within our teamTo contribute to the growth and success of our...

At Shangri-La Makati, we are committed to delivering exceptional guest experiences. We are seeking a Guest Experience Supervisor to join our team, who will be responsible for ensuring seamless guest experiences during their stay.Job Summary:The successful candidate will be responsible for supervising and directing the front desk team, enhancing overall guest...

Key ResponsibilitiesOversee Hotel Operations: Ensure smooth and efficient service delivery in all departments, prioritizing guest needs and expectations.Supervise Front Desk Teams: Coordinate with front desk, concierge, and guest relations teams to deliver prompt check-in/check-out services and maintain exceptional guest experiences.Collaborate with...

Job Summary:">We are seeking an experienced and customer-focused Hotel Receptionist to join our team at JMM hotel. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to multitask in a dynamic environment.Main Responsibilities:Welcome and assist guests in a warm and welcoming manner.Efficiently manage...

Key ResponsibilitiesOversight of the entire guest journey, including initial contact, booking, and departureDevelopment of relationships with repeat guests and VIPsTracking of escalated guest concernsPresenting weekly needs analysis with action plans and recommendationsCoaching/training needs analysis and action planningCreation of training...

JOB DESCRIPTION:Handle and resolve escalated guest concerns.Develop relationships with repeat guests and VIPs, ensuring personalized service and special attention to their needs and preferences.Maintain and uphold high standards of hospitality and service delivery, ensuring that all staff adhere to these standards consistently.Oversee the entire guest...

Job Summary">We are seeking an experienced Team Leader- Concierge to assist in the smooth and efficient running of the Concierge department.">The ideal candidate will be responsible for attending to the immediate needs of each guest upon arrival and throughout their stay.

Job DescriptionWe're looking for a Guest Experience Coordinator who can help us deliver exceptional customer satisfaction at PLK Philippines Inc.You'll work closely with the team to ensure seamless restaurant operations, maintain high-quality food and service standards, and promote a positive work environment.A Bachelor's degree in Hotel & Restaurant...

Company OverviewGuesty is a pioneering platform for hospitality businesses to automate and optimize every aspect of their operations.We provide purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers to ensure that hospitality businesses can streamline and achieve growth while delivering the best value to guests.

Job OverviewThe Short Term Leasing Manager will play a vital role in maintaining a seamless guest experience for our short-term rental properties.Main Responsibilities:Manage relationships with unit owners and ensure timely communication regarding listing updates and guest interactionsOversee the creation and maintenance of listings on multiple...

Front Office Supervisor Job DetailsJMP TWIN EAGLE Manpower and Allied Services Inc. is seeking a detail-oriented and results-driven Front Office Supervisor to manage daily operations and staff activities.Main ResponsibilitiesManage front desk operations, supervise staff, and ensure customer satisfaction.Effectively handle guest inquiries, resolve complaints,...

Job Summary: The position is responsible for the overall customer service impression of the property for handling guest's check-in, check-out, requests, and inquiries. Ensures smooth and efficient operation of The Mini Suites reception area.General Responsibilities:Guest Services:Efficient check-in and check-outPositive guest comments/feedbackAnticipate...

Career Opportunities: Service Leader - Food & Beverage (Summer Palace) (171576)Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven...

Edsa Shangri-La, Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, Metro Manila's second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the...

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access,...

Job Summary:Hotel Okura Manila seeks an Accommodation Liaison Specialist to deliver exceptional guest experiences from initial contact to departure. The ideal candidate will possess excellent communication skills, a strong understanding of customer needs, and the ability to work effectively in a fast-paced environment.Main Responsibilities:Effectively manage...

If you're looking for a career with our Inclusive Collection, please click here to view job postings.Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an...

If you're looking for a career with our Inclusive Collection, please click here to view job postings.Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an...

Description:Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an exceptional Team Leader – Grand Club who will provide fast, friendly, and efficient service to...

We are seeking a highly motivated Service Leader - Food and Beverage (Lobby Lounge) to join our team at Makati Shangri-La. As a leader in the F&B industry, we pride ourselves on providing exceptional dining experiences to our discerning guests.Job Overview:The ideal candidate will have a strong background in luxury F&B management, with experience working in...