Complaint Resolution Manager

About the RoleThe Complaints Management Manager will oversee the end-to-end handling of customer complaints to ensure timely, fair, and regulatory-compliant resolutions.This role will lead the complaints management team, identify root causes, drive continuous process improvements, and serve as a key partner in strengthening the company's customer-first...

Job SummaryWe are seeking an experienced and proactive Customer Service Team Leader to manage a team of Customer Service Representatives (CSRs) handling customer, merchant, and rider complaints for our food delivery application. This role ensures the efficient resolution of issues, maintains service quality, and oversees training for merchants on navigating...

The Complaints Management Manager will oversee the end-to-end handling of customer complaints to ensure timely, fair, and regulatory-compliant resolutions. This role will lead the complaints management team, identify root causes, drive continuous process improvements, and serve as a key partner in strengthening the company's customer-first culture.Key...

Job SummaryWe are seeking an experienced Complaints Management Manager to lead our complaints management team and drive continuous process improvements.The successful candidate will have a strong understanding of regulatory requirements and excellent communication skills.The role involves leading the complaints management team, analyzing complaints data, and...

MAIN PURPOSE OF THE JOB:The Customer Complaints Management Director is responsible for overseeing end to end process of customer complaint resolution, ensuring a seamless customer-centric experience. This role involves developing and implementing complaint-handling strategies, improving communication frameworks, optimizing processes to enhance customer...

Key ResponsibilitiesThe Complaints Management Manager will be responsible for:Leading the complaints management team in handling, investigating, and resolving complaints.Ensuring timely acknowledgment, investigation, and resolution of complaints.Developing and implementing complaint management policies and procedures.Collaborating with business units to...

OverviewThe Customer Complaints Management Director plays a pivotal role in ensuring a seamless customer-centric experience at AXA Philippines.This individual is responsible for overseeing the end-to-end process of customer complaint resolution, guaranteeing fair, timely, and effective responses to client concerns.

Job SummaryWe are seeking an experienced Customer Complaints Management Director to join our team at AXA Philippines.This dynamic professional will be responsible for developing and implementing complaint-handling strategies, improving communication frameworks, and optimizing processes to enhance customer satisfaction and brand reputation.

ResponsibilitiesThe successful candidate will be responsible for:Managing customer complaints and issues through effective communication and problem-solving skills.Coordinating with internal teams to resolve complex customer issues.Identifying and analyzing customer pain points to improve service delivery.Developing and implementing process improvements to...

ResponsibilitiesAssesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines while under...

About the PositionWe are looking for a highly motivated Customer Care Advocate I to join our team. As a key member of our customer-facing team, you will be responsible for handling customer complaints and resolving claims and returns requests.ResponsibilitiesResearch and analyze customer claims and returns requests to determine the best course of...

Key ResponsibilitiesOversight of the complaint resolution process, ensuring adherence to defined standards and regulations.Implementation and monitoring of service level agreements (SLAs) to guarantee timely and effective complaint resolution.Development of strategies for managing complex or escalated complaints, balancing customer satisfaction with business...

Team Leadership & Performance ManagementThe ideal candidate will have strong leadership skills, with experience in managing a team of customer service representatives. He/She will be responsible for monitoring team performance, providing coaching, and implementing strategies to enhance customer satisfaction and service resolution times.Complaint Resolution &...

Key Responsibilities:Incident Identification and EscalationIncident Management and ResolutionCommunication and ReportingProcess Improvement and TrainingThis role requires strong leadership skills, excellent communication abilities, and a keen analytical mind to effectively manage and resolve complex incidents.

Job Overview:We are seeking an experienced HR Specialist to join our team at Arvin International Marketing Inc. in Pasay City, Metro Manila. The successful candidate will be responsible for ensuring positive employee relations and supporting our valued workforce.Key Accountabilities:Managing employee grievances and complaints in a fair and professional...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

At RingCentral, we're looking for a skilled professional to join our team as a Transaction Dispute Resolution Specialist. As part of our efforts to deliver exceptional customer experiences, this role will be responsible for investigating and resolving disputes between customers and our clients.This is a unique opportunity to work with a leading cloud-based...

Job SummaryWe are seeking an experienced and proactive Customer Service Team Leader to manage a team of customer service representatives handling customer, merchant, and rider complaints for our food delivery application. This role ensures the efficient resolution of issues, maintains service quality, and oversees training for merchants on navigating the...

Job OverviewAs a Salesforce Technical Support Specialist at Global Process Manager Inc., you will play a vital role in delivering exceptional support services to our users. Your primary focus will be on managing support tickets, collaborating with the Super User team, and maintaining the Salesforce platform.Main Responsibilities:Ticket management: Utilize...

About UsPrivate Advertiser is a leading company that values customer satisfaction and strives to provide excellent service.We are committed to maintaining a high level of quality and integrity in our operations.The Complaints Management Manager will play a key role in ensuring that our customers receive timely, fair, and regulatory-compliant resolutions to...