Digital Channel Developer

6 days ago

Manila, National Capital Region, Philippines Metrobank Full time

At Metrobank, we're not just hiring employees – we're cultivating future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.

Job Summary:

As a key member of our Digital Channels and Management Department, you will be responsible for designing and developing end-to-end solutions for retail digital channels. Your primary objective is to ensure new features and enhancements are based on customer-centered designs and delivered on time.

  1. You will lead the development process, gathering business requirements and high-level flows through Requests for System Change (RSCs).
  2. User Stories and Customer Journeys will be used to ensure detailed requirements are correctly captured.
  3. You will participate in user research activities to align requirements with customer needs and desires.
  4. Reviews policies and procedures; reviews ITG documentation in UAT and production implementation; coordinates and completes risk assessment of new feature/enhancement with control units; identifies resolutions to mitigate risks
  5. You will handle requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
  6. You will coordinate with other business units and external strategic partners to develop new features or major enhancements.
  7. You will review User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured.
  8. Manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting.
  9. You will conduct trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented.
  10. You will implement pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements.
  11. Coordinates the implementation of pilot program.
  12. You will monitor transaction and user experience after project implementation.
  13. You will participate in the regular review, monitoring and assessment of the business unit's process, risk and controls.
  14. You will report potential and actual risk events effectively and in a timely manner.
  15. Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g., ITG, Operations) until closed.
Strategic Planning, Budgeting, Administration
  1. You will conduct business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.).
  2. Handles special projects for the business unit, as assigned by the Department Head or Channel Development Lead.
  3. You will act as Audit, Compliance, Budget, or HR/Training Coordinator, or point of contact for initiatives where business unit requires representation.
  4. Serves as back-up of other Channel Managers or the Channel Development Lead.
Qualifications
  1. Bachelor's degree in Business, Finance, or Information Technology course required.
  2. Knowledge in relevant topics (user experience, design thinking/human-centered design, project management, agile delivery, etc.)
  3. At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up.
  4. Good communication, presentation & negotiation skills, express thoughts systematically & clearly.
  5. Basic software skills (Excel, Powerpoint, Word, etc.), with design thinking, agile delivery principles.

Unit: Consumer Business Sector/ Digital Channels and Management Department

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