Channel Manager

6 days ago

Manila, National Capital Region, Philippines Metrobank Full time

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

JOB SUMMARY:

Responsible for end-to-end design and development activities for retail digital channels. Ensures new features and enhancements are based on customer-centered designs and are delivered on time.

  1. Requests for System Change (RSCs), including documentation business requirements and high-level flows
  2. User Stories and Customer Journeys to ensure final detailed requirements of the features are correctly captured
  3. Participates in user research activities to ensure alignment of requirements with customer needs and desires
  4. Reviews policies and procedures; reviews ITG documentation in UAT and production implementation; coordinates and completes risk assessment of new feature/enhancement with control units; identifies resolutions to mitigate risks
  5. Handles requirements for implementation such as BSP notification or request for approval, system parameter definitions, system access privileges (RSAP), etc.
  6. Channel Development Lead in coordinating with other business units and external strategic partners to develop new features or major enhancements
  7. Reviews User Acceptance Test Plans and Test Scripts, ensuring all possible scenarios are captured
  8. Manages testing activities (User Acceptance Testing, regression, including smoke testing after implementation) and related reporting
  9. Conducts trainings/roadshows as necessary to various users of the application, to the team, and other stakeholders; finalizes tools/materials as guide to users for new features to be implemented
  10. Implements pilot program, operational readiness plan, implementation/go-live plan for new features/major enhancements
  11. Channel Development Lead in implementing pilot program
  12. Monitors transaction and user experience after project implementation
  13. Participates in the regular review, monitoring and assessment of the business unit's process, risk and controls
  14. Reports potential and actual risk events effectively and in a timely manner
  15. Resolves findings/observations noted by control units, in coordination with other stakeholders (e.g., ITG, Operations) until closed
Strategic Planning, Budgeting, Administration
  1. Conducts business and market research (business environment analysis, competitive benchmarking, technology scanning, etc.)
  2. Handles special projects for the business unit, as assigned by the Department Head or Channel Development Lead
  3. Acts as Audit, Compliance, Budget, or HR/Training Coordinator, or point of contact for initiatives where business unit requires representation
  4. Serves as back-up of other Channel Managers or the Channel Development Lead
QUALIFICATIONS:
  1. At least a Bachelor's degree in Business, Finance, or Information Technology course
  2. Knowledge in relevant topics (user experience, design thinking/human-centered design, project management, agile delivery, etc.)
  3. At least 2 years relevant work experience in e-commerce, fintech, telco, FMCG, or banking set-up
  4. Good communication, presentation & negotiation skills, express thoughts systematically & clearly
  5. Basic software skills (Excel, Powerpoint, Word, etc.), with design thinking, agile delivery principles
OTHER DETAILS:

Unit: Consumer Business Sector/ Digital Channels and Management Department

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