Operational Excellence Lead

5 days ago


Pasig, National Capital Region, Philippines Aumtrend Full time
BPO Process Improvement Specialist

Aumtrend BPO is hiring a highly motivated and experienced Process Improvement Specialist to join its Business Excellence Team. The ideal candidate will have a proven track record of driving business growth through continuous improvement and possess excellent communication and leadership skills.

In this role, you will be responsible for developing and implementing reports to establish patterns and trends in customer contact points, leading proactive initiatives for business process improvements, and mentoring team members to enhance their skills and performance.

About the Role:

  • Develop and implement reports to identify patterns and trends in customer contact points.
  • Lead proactive initiatives for business process improvements and protect organizational assets.
  • Mentor and coach team members to improve their skills and performance.


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