Operational Excellence Lead

5 days ago


Pasig, National Capital Region, Philippines TaskUs Full time
About Us: TaskUs is a dynamic and innovative company providing outsourced digital services and next-generation customer experience to fast-growing technology companies. We leverage a cloud-based infrastructure to serve clients in rapidly growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

We pride ourselves on having a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. Our goal is to create a collaborative environment that fosters innovation, creativity, and excellence.

We are seeking a highly motivated Senior Client Services Manager who will lead our team in delivering exceptional customer experiences and driving business growth. Key responsibilities include managing new and existing campaigns, building strong relationships with clients, and developing strategies to improve operational efficiency and customer satisfaction.

Requirements:

  • 3+ years experience in a consulting and/or account management role in retail and/or social media verticals.

  • 3+ years experience in managing customer care, call centers, and/or back office operations preferred.

  • 3+ years experience in start-ups or high growth companies preferred.

  • Driven to self-improve and extend spheres of knowledge and influence.

  • Practical and action-oriented.

  • Ability to sell and be persistent and aggressive.

  • Must be able to inspire and persuade people.

  • Willing to work long hours, including weekends.

  • Must be able to commit to up to 30% of the year traveling, including international travel.

  • Standing and sitting for sustained periods of time, at least 50%.

  • Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.



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