Operational Excellence Lead
5 days ago
We pride ourselves on having a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. Our goal is to create a collaborative environment that fosters innovation, creativity, and excellence.
We are seeking a highly motivated Senior Client Services Manager who will lead our team in delivering exceptional customer experiences and driving business growth. Key responsibilities include managing new and existing campaigns, building strong relationships with clients, and developing strategies to improve operational efficiency and customer satisfaction.
Requirements:
3+ years experience in a consulting and/or account management role in retail and/or social media verticals.
3+ years experience in managing customer care, call centers, and/or back office operations preferred.
3+ years experience in start-ups or high growth companies preferred.
Driven to self-improve and extend spheres of knowledge and influence.
Practical and action-oriented.
Ability to sell and be persistent and aggressive.
Must be able to inspire and persuade people.
Willing to work long hours, including weekends.
Must be able to commit to up to 30% of the year traveling, including international travel.
Standing and sitting for sustained periods of time, at least 50%.
Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
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Operational Excellence Lead
4 days ago
Pasig, National Capital Region, Philippines Offshore Business Processing Full timeJob SummaryAt Offshore Business Processing, we are committed to delivering exceptional results through continuous improvement. As a key member of our team, the Operational Excellence Lead will play a vital role in driving operational excellence across the organization.This is an exciting opportunity for a talented individual to lead and manage...
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Operational Excellence Lead
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Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: As a digital services outsourcing company, TaskUs provides a wide range of services to help technology companies succeed. From customer experience to operations, we offer a comprehensive suite of solutions to meet the evolving needs of our clients.TaskUs has a significant presence in the market, with a workforce of over 45,000 employees...
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Operational Excellence Lead
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Operational Excellence Lead
5 days ago
Pasig, National Capital Region, Philippines Carelon Global Solutions Philippines Full timeAt Carelon Global Solutions Philippines, we're dedicated to delivering exceptional operational effectiveness through innovative solutions.Key ResponsibilitiesLead organization-wide projects and initiatives to enhance operational efficiency, partnering with Tower Leaders and stakeholders for end-to-end process simplification using Lean Six Sigma tools and...
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Operational Excellence Lead
6 days ago
Pasig, National Capital Region, Philippines Aumtrend Full timeBPO Process Improvement SpecialistAumtrend BPO is hiring a highly motivated and experienced Process Improvement Specialist to join its Business Excellence Team. The ideal candidate will have a proven track record of driving business growth through continuous improvement and possess excellent communication and leadership skills.In this role, you will be...
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Operations Excellence Manager
3 days ago
Pasig, National Capital Region, Philippines Jollibee Group of Companies Full timeCompany OverviewThe Jollibee Group of Companies is a leading restaurant chain with a commitment to excellence. We are seeking an experienced Operations Excellence Manager to join our team and drive process improvements across our multibrand operations.
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Operational Excellence Leader
5 days ago
Pasig, National Capital Region, Philippines Michael Page Full timeAbout Our CompanyWe are a leading recruitment agency, Michael Page, revolutionizing the hiring process through technology and innovation.Job DescriptionAs our Operations Director, you will be responsible for overseeing the entire operational lifecycle, from strategic property sourcing and acquisition to construction and finalizing residential transactions....
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Operational Excellence Coordinator
5 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeOperational Excellence CoordinatorWe are seeking a skilled Operational Excellence Coordinator to join our team at UnionBank of the Philippines. In this role, you will be responsible for analyzing incidents and identifying areas for improvement.The ideal candidate will have experience in managing incident reviews to analyze incidents, identify and review...
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Operations Excellence Director
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Supply Chain Excellence Lead
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Pasig, National Capital Region, Philippines Unilever Full timeJob Description">The Supply Chain Excellence Lead will be responsible for bridging the gap between our CD and Supply Chain partners by facilitating servicing governance and hyperpeak calls.">Key Responsibilities">Manage operations to ensure seamless communication between teams.Develop and implement process enhancements to improve efficiency.Liaise with...
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Operational Excellence Specialist
2 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timeAbout Humanly: Humanly is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, empowering its clients to represent, protect and grow their brands. Leveraging a cloud-based infrastructure, Humanly serves clients in the fastest-growing sectors, including social media, e-commerce,...
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Operational Excellence Manager
2 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timeOperational Excellence ManagerAbout Humanly:Humanly is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands.The company prioritizes its employees' well-being by offering competitive industry salaries and comprehensive benefits...
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Operational Excellence Coordinator
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Operational Excellence Manager
11 hours ago
Pasig, National Capital Region, Philippines Catch Advertising Inc. Full timeJob OverviewCatch Advertising Inc. is seeking a highly skilled Operational Excellence Manager to spearhead quality and continuous improvement across processes, ensuring operational excellence across the organization.Key ResponsibilitiesCreate comprehensive execution plans and cost estimates that meet clients' KPIs.Oversee all operational aspects of a...
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Operational Excellence Expert
4 days ago
Pasig, National Capital Region, Philippines Republic Biscuit Corporation (REBISCO) Full timeJob Summary:We are seeking a highly motivated and detail-oriented Business Process Analyst to join our team at Republic Biscuit Corporation (REBISCO). As a Business Process Analyst, you will be responsible for analyzing current business processes and identifying opportunities for improvement.Main Responsibilities:Analyze current business processes and...
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Trade Excellence Specialist Lead
2 days ago
Pasig, National Capital Region, Philippines Unilever Full timeDistributor Trade Excellence Specialist Job Summary">This role is responsible for leading total distributor backend processes, driving business continuity and operational efficiency.Main Responsibilities">Ensure back-end distributor processes are in place for business operations continuity.Set sales targets to inform business decisions.Provide data-driven...
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Operations Excellence Specialist
5 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeAbout Our Ideal CandidateWe are seeking an exceptional Operations Manager to join our team at Azeus Systems Limited. If you have a passion for process improvement, excellent communication skills, and a proven track record in operations management, we encourage you to apply.Your Key Strengths:Bachelor's degree in business, management, or a related field.At...
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Operations Excellence Manager
5 days ago
Pasig, National Capital Region, Philippines Tamaray People Solutions Corporation Full timeJob DescriptionTamaray People Solutions Corporation is seeking an experienced Operations Excellence Manager to join our team. As a key member of our operations team, you will be responsible for driving process improvements and optimizing production efficiency.About the RoleAnalyze and evaluate existing production processes to identify areas for...
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Operations Excellence Specialist
6 days ago
Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full timeAbout GrabTaxi Holdings Pte. Ltd.We're a leading superapp in Southeast Asia, providing a wide range of services that make life easier for our users. From transportation to food delivery and logistics, we've got it all covered.The Driver Operations team is critical to our ecosystem, ensuring that our driver-partners are happy, engaged, and compliant with our...