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Restaurant Operations Lead

1 week ago

Pasig, National Capital Region, Philippines Sweet Basil Food Trading Inc Full time

About the Role

As a Restaurant Operations Lead at Sweet Basil Food Trading Inc, you will play a pivotal role in overseeing front-of-house operations and supervising staff to ensure a seamless dining experience for guests. This position requires strong leadership, excellent communication skills, and efficient management of the reception area.

Key Responsibilities
  • Leadership and Training
    • Provide guidance and mentorship to front-of-house staff, including servers, hosts, and receptionists.
    • Conduct regular briefings to communicate expectations, updates, and address concerns.
    • Ensure all staff are knowledgeable about menu offerings and service standards.
    • Oversee daily operations to maintain high service standards.
    • Coordinate with kitchen staff to manage order flow and enhance guest satisfaction.
    • Handle issues or emergencies that arise during shifts.
    • Address guest concerns and complaints with professionalism and problem-solving skills.
  • Quality Control
    • Monitor the overall quality of service and presentation in the front-of-house area.
    • Maintain adherence to hygiene and cleanliness standards.
    • Resolve any issues affecting the guest experience promptly.
  • Administrative Tasks
    • Assist with administrative duties, such as record-keeping, staff scheduling, and maintaining guest databases.
    • Generate reports on reservations, guest feedback, and other relevant data.
    • Collaborate with management to implement new policies and procedures.
    • Cultivate relationships with marketing teams and implement marketing programs.
    • Manage restaurant and equipment maintenance.
    • Handle delivery and reservation third-party applications.
Requirements
  • Prior supervisory or managerial experience in the hospitality industry.
  • Strong organizational and multitasking abilities.
  • Excellent interpersonal and communication skills.
  • Familiarity with reservation management systems and basic computer applications.
  • Able to work in a fast-paced environment and handle stressful situations with composure.
  • Knowledge of food and beverage operations is an asset.
  • Flexibility to work evenings, weekends, and holidays.
  • Bar and Barista knowledge is beneficial.

By effectively managing front-of-house operations, the Restaurant Operations Lead contributes to a positive and efficient dining environment while leading and developing a successful team.