Relationship Management Expert

4 days ago


Manila, National Capital Region, Philippines Fidelity International Resource Management, Inc. Full time

We are seeking an experienced Relationship Management Expert to join our team at Fidelity International Resource Management, Inc. As a Relationship Management Expert, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs and preferences, and providing exceptional service to ensure their satisfaction.

Your Key Responsibilities:

  1. Build and maintain strong relationships with our clients, understanding their needs and preferences.
  2. Provide exceptional service to our clients, ensuring their satisfaction and loyalty.
  3. Develop and implement strategies to improve client retention and acquisition.
  4. Work closely with our cross-functional teams to ensure seamless delivery of our services and solutions.
  5. Collaborate with our technical teams to ensure that our solutions meet the evolving needs of our clients.
  6. Stay up-to-date with industry trends and best practices to ensure we're always delivering the latest and greatest solutions.
  7. Identify areas for improvement and develop plans to address them.
  8. Other related duties as assigned.

What We're Looking For:

  1. A proven track record of building and maintaining strong relationships with clients.
  2. Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  3. A deep understanding of the financial services industry and the ability to stay up-to-date with emerging trends and technologies.
  4. Strong analytical and problem-solving skills, with the ability to think creatively and outside the box.
  5. Experience in customer service and relationship management.
  6. A collaborative mindset, with the ability to work effectively across functions and geographies.
  7. A passion for delivering exceptional results and exceeding client expectations.
  8. Strong business acumen, with the ability to analyze complex financial data and make informed decisions.


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