Workforce Leadership Role

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

Job Title: WFM SchedulerThe primary objective of this role is to manage and optimize workforce schedules to ensure seamless customer service delivery. A key responsibility includes creating detailed reports on historical call volume, handle time, and operating performance to inform strategic planning.Create comprehensive forecasts to determine the required...

QualificationsAt least 5 years of workforce planning experienceAt least 3 years of experience directly leading teamsExperience creating presentationsExperience presenting to senior leadership and executive leadershipExperience working with large datasets and extracting insightsExperience managing multiple projects at onceExperience with capacity planning and...

Job DescriptionThe Operational Leadership Specialist is responsible for leading a team to drive business growth, improve service delivery, and enhance client relationships. This role requires effective leadership, strategic planning, and collaboration with cross-functional teams.The successful candidate will have a proven track record of delivering results...

Who We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...

Job Summary:This role requires a multi-skilled leader with deep customer experience background to help evolve the customer care organization onsite in Bacolod City. The ideal candidate will be focused on setting and achieving targets, fostering a strong team environment across agents, and thinking strategically and analytically.Key Responsibilities:Lead...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Role Responsibilities:Support the Leaders of the People Team, the Culture, Communication and Experience Team, and the site People Team Manager, and partner with the People Partners to define, build and grow the company culture.Assist in the development, implementation, and assessment of strategies and programs to continuously improve engagement among our...