Help Customers With Their Needs

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱4,500,000 - ₱7,500,000
Job Title: Customer Service Representative

We are seeking a skilled and experienced customer service representative to join our team.


About the Role

This is an exciting opportunity for a motivated individual to take on a challenging role in a dynamic environment. As a customer service representative, you will be responsible for providing exceptional customer service, resolving queries and issues, and ensuring that customers receive timely and effective solutions.

You will work closely with internal stakeholders, including sales teams, logistics, and operations, to ensure seamless communication and coordination of customer orders. Your primary focus will be on delivering outstanding customer experience, while maintaining accurate records and meeting performance targets.

Key Responsibilities:
  • Process Import Bookings and coordinate customer orders with overseas agents
  • Communicate with customers, service providers, airlines, shipping lines, and overseas agents
  • Shipment order tracking/status reports
  • Job invoicing/processing creditor invoices
  • Arranging transport/cartage
  • Maintain safe and clean working area by complying with company policies and procedures
Requirements:Qualifications:
  • Graduate of Customs Administration or related course
  • More than 5 years experience in the industry (logistics, freight forwarding)
  • Solid work exposure in the end-to-end activities of order processing
  • Experience in using Cargowise/Ics/excel
  • Strong attention to detail
  • Able to work autonomously
  • Excellent Customer Service skills
Benefits:
  • Permanent WFH (terms and conditions apply)
  • HMO and Life insurance coverage on the first day of work
  • Amenable to work on different shifts (AM, Mid, Night Shift)
  • Company to provide internet allowance and PC
  • 20% Night Differential and Other Allowance
  • Loyalty award and Others
Additional Information:

Please note that we are committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates regardless of their background or circumstances.

The successful candidate will undergo a comprehensive onboarding process, which includes training and mentorship to ensure their success in this role.

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