Help Customers Thrive as a Dedicated Customer Service Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

Job Title: Customer Service Representative

About the Job

We are seeking a highly skilled and enthusiastic customer service representative to join our team. In this role, you will play a vital part in delivering exceptional customer experiences by providing prompt and efficient support.

This is an exciting opportunity to develop your skills and knowledge while contributing to the success of our organization. Strong communication skills, both written and verbal, are essential for this position.

Key Responsibilities
  • Handle inbound and outbound calls professionally and effectively.
  • Resolve customer complaints on the first call through effective problem-solving and issue escalation.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

To be considered for this position, you must meet the following requirements:

  • You must be 18 years or older.
  • A high school diploma or equivalent is required.
  • Previous call center experience is essential.
  • Work from home experience is also necessary.
  • You possess strong command of the English language.
  • Your typing speed should be at least 20 WPM.
  • You have basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems is also required.
Benefits

We offer a competitive compensation package that includes:

  • HMO Coverage plus dependent coverage.
  • Dental Coverage and in-house dental assistance.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for expenses.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement and recognition programs.

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