**Helpful Customer Service Specialist**
2 days ago
**Customer Support Representative Wanted**
We are seeking a professional and friendly customer support agent to join our team. This role involves responding to customers via various communication channels, including chat, email, or phone.
Key Responsibilities:- Handle customer inquiries related to product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify platforms to manage tickets and provide fast, accurate support
- Stay informed on product updates and support best practices to ensure a consistent customer experience
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations simultaneously
- Empathetic, patient, and reliable approach when addressing customer concerns
- A competitive compensation package with annual performance-based increases
- Paid time off for rest and relaxation
- A fully remote work setup – work from anywhere you prefer
Please note that we value professionalism, flexibility, and excellent communication skills in this position.
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